Understand what users really need
Understand what users really need
Zendesk’s intuitive help desk interface and automated workflows make it a crowd favorite amongst modern support organizations. But when support tickets contain information about un-met user needs, how are you putting that information to use?
With Productboard, your support team can easily push relevant tickets into Productboard. From there, product managers can identify valuable insights and link them to related feature ideas, so they’ll be on hand for every prioritization and design decision:
Teammates can push tickets into Productboard by applying a designated tag, or you can set up custom triggers to automate the process.
How to integrate Productboard with Zendesk
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New to Productboard?
Build the features that address real user needs
Integrate
Push your Zendesk support tickets to Productboard.
Distill
Highlight the most important insights and link them to feature ideas.
Prioritize
Highlight the most important insights and link them to feature ideas.
