Understand what users really need by capturing product insights from Intercom conversations
Understand what users really need by capturing product insights from Intercom conversations
Sales, customer support, marketing – they all use Intercom to communicate with prospects and customers daily. But many of the insights uncovered in these discussions never make their way back to the product team.
With the Productboard integration for Intercom, you can easily route select conversations back to the product team for review. Then link the insights found within to the feature ideas they inspire.
That helps product managers with prioritization. It also offers invaluable context to designers, developers, even marketing, as they come to understand the real need each feature addresses.
How to set up the Intercom integration
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