Integrate Gainsight with Productboard

Ensure NRR with customer feedback as the driving force behind your product roadmap

Capture

Enable CSMs to influence the product roadmap by gathering VOC feedback, directly within Gainsight 360

Prioritize

Surface your top-requested feature ideas and see the user insights that inspired them

Close The Loop

Visibility gains for CSMs to provide real-time updates to customers on the status of their product requests through a transparency that builds trust

Gainsight PX is a popular solution for understanding user behavior in your application, driving product adoption, and collecting user feedback. But when you capture user feedback using Gainsight’s in-app widget, how can you ensure it’s getting put to use?

With the Productboard Gainsight integration, you can easily route all ideas, requests, and feedback submitted by users through the Gainsight Knowledge Center Bot straight to your Productboard Insights board. From there, product managers can identify valuable insights and link them to related feature ideas, so they’ll be on hand for every prioritization and design decision.

How to integrate Productboard with Gainsight